Residential Appliances Maintenance Plan Terms and Conditions
This is the real maintenance plan without any hidden fees.
Maintenance is enough to do once per year (Recommended maintenance by manufacturers is every 6 months depending on the usage of the appliance – if you wish to have every half year maintenance plan – please ask us for the quote details).
#1 Single visit Maintenance:
Once per year
Selected 1st appliance full price and extra appliance 20% off during the 1 year period on the same day of visit only.
#2-Year Appliance Maintenance Plan:
2 Years plan
Selected 1st appliance 15% off and 30% off next appliance, serviced at the same time.
1 Free Service Call on any appliance during the maintenance plan contract.
Appliances should be located at the same address. Service Call can be completed anytime during the duration of the maintenance plan.
#3-Year Appliance Maintenance Plan:
3 years plan
1st appliance 25%off next appliance 50% off next appliance, serviced at the same time.
2 Free Service Calls on any appliances during the maintenance plan contract.
Appliances should be located at the same address. Service Call can be completed anytime during the duration of the maintenance plan.
The Maintenance Plan begins on the date of purchase. Please let us know your preferred maintenance date.
Customers must ensure that the appliance area is clear of obstacles and that access to the appliance is available during the scheduled maintenance visit.
Termination and Refund Policy:
Customer-Initiated Termination: If a customer wishes to terminate their maintenance plan early, they may be eligible for a prorated refund based on the remaining unused service visits. Refund requests must be made in writing.
Company-Initiated Termination: We reserve the right to terminate the agreement in cases where conditions are unsafe, unsanitary, or where the customer fails to meet their obligations, such as providing access to appliances. In such cases, a prorated refund may be provided based on remaining services.
What is included
Dryer Maintenance: (FIRE HAZARD ! MUST !)
1. Check exhaust hose condition cleaning and replacement if needed. (Should be proper approved exhaust in good condition) ((Included in maintenance price)
2. Dryer vent Cleaning (Simple Systems – can’t clean rooftop vents))
3. Dryer inside lint cleaning (High Fire Hazard if not cleaned)
4. Lubricating of rollers and pulley to prolong parts lifespan (check their condition)
5. Dryer Lint Prevention Sealing – prevents lint inside your Dryer
Dishwasher Maintenance:
1. Waterline Copper – has to be replaced on Stainless steel (Leak Safe) (Included in Maintenance Price) * Some cases require licensed plumber and we would notify you if we can do the job or license plumber required
2. Spray Arms Cleaning
3. Drain System Check and Cleaning (Drain Pump to Hose)
4. Affresh Dishwasher Cleaning (Included in maintenance price)
Washer Maintenance:
1. Drain System Check and Cleaning, (Drain Pump to Hose)
2. Soap Dispenser Cleaning. (Mold Build Up is HEALTH AND SAFETY HAZARD!)
3. Affresh Drum Cleaning. (Included in maintenance price)
4. Water inlet hose – replacement to Stainless Steel. (Included in the maintenance price)
5. Bellow/Door Gasket Replacement – (Mold Build Up is HEALTH AND SAFETY HAZARD!)
*Maintenance covers the labour and Bellow is Extra Charge depending on the Model of the appliance during the maintenance visit.
Fridge/Freezer/Wine Chiller/ Cooler/ Cooling Drawer Maintenance:
1. Fresh Water Filter Replacement (Subscription option to received a new Water Filter every 6 months – Extra Charge)
2. Drain System Cleaning
3. Condenser Coils Cleaning from Lint
*Built-in Fridges with the Condenser Coils/Compressor on the back – are subject for the extra charge – to be estimated. Due to complexity of the work
Ranges, Cooktops and Ovens Temperature Calibration
1. Gas Cooktop and Oven Orange Flame Maintenance/Cleaning
(HEALTH AND SAFETY HAZARD! MUST !)
2. Gas Leaks Check up
3. Oven Temperature check up and calibration
*Gas Hose is included in the Maintenance plan
Stackable unit Maintenance 2 Units Stacked – $438 + tax / Requires 2 techs
Sacked unit 2 in 1 Unit $319 + tax (Can be done by one technician – Depending on installation – if 2 required then $438 + tax price)
Fridge Water Filter Subscription Plan – to be quoted based on model and filter type. Possible Delivery to the customer’s place
Range Hood – filter replacement Subscription plan – to be quoted based on the model and filters type
Residential Range Hood cleaning to be quoted – based on the range hood type and condition.
DRYER VENT CLEANING Starting at $99 + tax – price to be determined by assessing complexity of the dryer vent system
*Including materials: (Afresh and other cleaning Supplies, Installation Hoses, Lubricating materials)
Water Filter and other appliance parts are subject to charge
*If any malfunction would be found during maintenance visit – the value of $249 + tax is going to be applied toward the estimated repair price (it is applicable for all duration plans)
*Maintenance is not transferable among appliances
Liability and Damages
1. Limitation of Liability: Our company shall not be liable for any direct, indirect, incidental, or consequential damages that result from the use of the services provided under this Maintenance Plan. This includes, but is not limited to, damages arising from delays, missed appointments, or the inability to access the appliances.
2. Pre-existing Conditions: We are not responsible for any damages to appliances that are caused by pre-existing conditions, including but not limited to malfunctioning parts, improper installation, or lack of regular maintenance prior to our services. If during the maintenance visit it is determined that the appliance has any pre-existing issues, repairs may be offered at an additional cost, and no guarantee is made that the maintenance service will resolve these pre-existing issues.
3. Limitation on Repairs: Our maintenance services cover standard checks and cleaning as outlined in the Maintenance Plan. We do not guarantee that our services will prevent appliance failure or malfunctions. If any issue is discovered during the maintenance visit, the cost of repairs, replacement parts, and additional labor will be the responsibility of the customer and are not covered under the plan.
4. Third-Party Liability: Our company is not liable for any damage, loss, or injury caused by third-party contractors or services, including but not limited to plumbing or electrical work required during or following maintenance services, or if such services are recommended to the customer
